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You will take the assessments for Public Safety Communications employment either online or in the PSC department (lower level of the Plano Municipal Center) if you do not have access to a computer at home.
More information is provided when you pass the HR pre-screening questions on the online application
You need to bring with you a photo ID to the Public Safety Communications assessments.
Proof of high school completion is usually a high school diploma or transcript.
Yes, a college diploma or transcript will count as proof of high school completion as long as the college is accredited.
Proof of US citizenship is a birth certificate, naturalization paperwork, certificate of citizenship or a passport.
No, your Social Security card will not count as proof of US citizenship. It is not required to be a US citizen to get a Social Security card.
You have to be a US citizen to become a Public Safety Communicator because the Texas Commission on Law Enforcement has determined this to be a requirement for all Telecommunicators in Texas. For more information, visit tcole.texas.gov
No, you cannot apply to Public Safety Communications before you are 18 years old. You are required to be 18 before being licensed.
The Public Safety Communicator assessments cover many of the job tasks performed in an emergency dispatch center. There is nothing you need to study before these assessments.
No, there is not a dress code for the Public Safety Communicator assessments.
No, you cannot use your Public Safety Communicator assessment scores from another agency. Every agency has their own pre-employment process.
The Public Safety pre-employment process usually takes 6 to 8 weeks
Public Safety Communicators are required to be able to work any of the shifts in the department without restriction. These hours include nights and weekends.
A list of what could disqualify you from being a Public Safety Communicator can be found on the 9-1-1 employment page
Yes, you can reschedule your Public Safety Communicator assessment. It needs to be scheduled (and completed) before the deadline given to you in your original email.
To reschedule your Public Safety Communicator assessment, choose another testing time on the online calendar before your original testing time. This allows other applicants to fill your previous time.
Yes, you can book a second assessment appointment on the Public Safety online calendar. Make sure to do so before your first appointment if you need to reschedule.
Things to keep in mind about the assessments:
The secret code to secure an appointment to take the Public Safety assessment is in the email you received about in-person testing
No, you cannot work from home in Public Safety Communications. The nature of this work requires you to be in a secure facility
No, you cannot take the Public Safety assessments after hours or on the weekend.
Public Safety Communications does not hire for specific shifts.
While the schedule is consistent, we still require all employees to be available to work any shifts (including nights, weekends and holidays) with no restrictions.
No, you must be a US citizen in order to be licensed as a Telecommunicator in Texas. For more information see https://www.tcole.texas.gov/