Show All Answers

1. Why does the City of Plano Utility Payment site not work in my browser?
2. What can I do if my browser does not support the City of Plano Utility Payment site?
3. How do I register to use online utility services?
4. How do I change my Internet registration information?
5. How do I change my Internet account recurring credit card information?
6. Where is the Plano Water/Utility Services Department located?
7. What are the Utility Service Department's hours of operation?
8. Does the Utility Services department offer services via the Internet?
9. Does the Utility Services department have a drive in window?
10. Does Utility Services have a night drop?
11. Does Utility Services accept credit cards?
12. Does Utility Service offer payment by bank draft?
13. What do I need to start new Utility service?
14. Is my account information confidential?
15. Does everyone need to pay a deposit to start new utility service?
16. Is my utility payment posted to my account on the same day it is received?
17. Is my water meter read each month?
18. Why is the charge for sewer sometimes higher than the charge for water?
19. How does Utility Service calculate the charges that appear on the bill?
20. Why do I have a blue tag on my door?
21. Where does the City of Plano's water come from?
22. Why does my water taste/smell bad?
23. Does the City of Plano give credit for water leaks?
24. If my trash container is lost or stolen how do I get another one?
25. Will the sewer charge be affected when filling a swimming pool?
26. How do I sign up for Utility Service eBill?
27. Why do I have to provide a lease agreement or landlord's rental letter for residential rental properties?
28. Can I pay my water/utility bills somewhere other than the Utility Services Department?