Show All Answers

1. Why is water coming out of a fire hydrant?

Water may be coming out of a fire hydrant because of hydrant flushing efforts. The City of Plano flushes water to prevent bacteria build up in specific areas of the water supply, keeping it safe for residents.

Watch this video to learn about hydrant flushing.

2. Can my irrigation controller be set to every other week watering?

To find out if your irrigation controller can be set to every other week watering, visit your manufacturer’s website. Each manufacturer uses different terminology for the settings.

Some manufacturers include: Rain Bird, Irritrol, Toro, Weathermatic and Hunter

3. Is hydrant flushing the only way to flush water?

Currently, hydrant flushing is the only way to successfully flush water in Plano. The City is focused on finding potential alternatives in the future

Learn more about the necessity of hydrant flushing

4. When can I water my lawn?

To find out when you can water your lawn, visit the current Water Conservation and Guidelines page of the City of Plano website. 

5. Who do I contact about my water bill?

For information about your water bill, you can contact Plano Customer and Utility Services at 972-941-7105 or visit the Customer and Utility Services webpage.

6. How can I report someone watering at the wrong time?

To report someone watering at the wrong time, you can all 972-769-4160 during normal business hours or report online through Fix It Plano.

7. How can I report water waste or a water leak at a City facility?

To report a neighbor or business watering at the wrong time in Plano, call (972) 769-4160. To report water waste or a water leak at a City of Plano facility (not a residence or commercial property), call Parks and Recreation facilities at (972) 941-7263.