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City of Plano Fire Department

Posted on: July 9, 2019

Plano Fire-Rescue's 2019-2023 Strategic Plan


Plano Fire-Rescue has just released the 2019-2023 Strategic Plan.

Any successful agency must continually track progress towards achieving its stated short-term goals and objectives.  Periodically, it is important for an organization to stop and perform a more detailed assessment of its environment, its stakeholders’ needs and desires, and the services the entity provides.  These “pitstops” have become even more critical in today’s volatile economic and political climates.  The information gained from these assessments can then be used by a group to create a shared vision of the future.  Strategic planning is the process of determining the goals, objectives, and strategies necessary to achieve the group’s ideal view of the future.

The primary objectives of Plano Fire-Rescue’s (PFR) 2019-2023 strategic planning process were:

  • Evaluating the organization’s progress towards the goals and objectives established in PFR’s previous strategic  plan (2016-2020 edition)
  • Determining if the department’s core service programs were meeting the needs of stakeholders, particularly the citizens it is sworn to serve
  • Envisioning what an ideal PFR would look like five years into the future
  • Setting goals and objectives to position the organization to reach that desired state

The planning process took over a year to complete.  A tremendous number of stakeholders were involved in the plan’s creation including over 500 citizens; PFR’s command staff, administrative staff, and field personnel including all its officers; along with multiple members of agencies who support the organization.  Plano prides itself on being the “City of Excellence” and that sentiment was frequently echoed by the stakeholders involved in the planning process.  All groups envisioned Plano being one of the safest communities in the nation served by one of the best fire departments.  The plan that follows provides a roadmap for the organization to achieve that shared vision.

View the Plano Fire-Rescue 2019-2023 Strategic Plan

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