Contact Us (Feedback)

Give Us Your Feedback

Plano Fire-Rescue appreciates feedback concerning our services. If you have comments or concerns about Plano Fire-Rescue, complete a feedback form. Your comments will be forwarded to the Fire Chief and appropriate personnel for review.

Fire Administration
972-941-7159 or peggyha@plano.gov Opens a New Window.  Opens a New Window. 

Community Outreach and Education
972-941-7497
• Please call to schedule station tours and all other outreach and education events. You may also email Lieutenant John Barrett at johnb@plano.gov or Captain Peggy Harrell at peggyha@plano.gov Opens a New Window. .

Fire Prevention / Inspections
• To schedule an inspection, go to plano.gov/fireinspectionform
You will fill out a simple electronic form then will receive a call or email back to schedule a date and time for your inspection.
The following information is required on the request form: 
Permit number, inspection type, preferred date and time of inspection, project name and address, contractor name, company, phone and email.
• Plan Review: 972-941-5253
This line may be answered by a Plan Reviewer if one is available. If not, please leave a message and you will receive a call back the same day or the next weekday.

Fire Open Records
All requests for records (anything to do with Plano Fire-Rescue, fire reports, and/or ambulance transport reports) must be made online or in person.
• Click HERE to request a record online.
• Click HERE for the Medical Records Request Form.
• In person at Plano Fire-Rescue Administration, 1901 K Avenue
*In person requests should be handled on business days between the hours of 8 a.m. and 3 p.m.

Smoke Alarm Assistance Hotline
972-941-7471
• This is a voice message that outlines if and how Plano Fire-Rescue can assist you with smoke alarm issues.