Emergency Services

IMG_7565The Emergency Services Division, headed by Assistant Chief Chris Biggerstaff, consists of the Emergency Operations, Special Operations, Emergency Medical Services (EMS), and Training Sections.

Emergency Operations

The responsibility of the Operations Section is to utilize the department's personnel and apparatus to deliver a wide variety of both emergency and non-emergency services. Emergency services provided by Plano Fire Rescue include:

  • Advanced life support medical treatment and transportation
  • Fire suppression
  • Hazardous materials incident mitigation
  • Response to weather-related emergencies
  • Specialized rescue operations

Primary non-emergency services include fire prevention inspections and public safety education programs.

Emergency Medical Services

The Emergency Medical Services Section has the responsibility to ensure the delivery of Emergency Medical Services to all residents of and visitors to the City of Plano 24 hours a day, 365 days a year. These services range from basic first aid to advanced cardiac and trauma life support. This section also includes the Community Medicine Service providing care to chronically ill members of the community.

Training & Special Operations

The Training & Special Operations section staffs and administers a comprehensive training and education program to meet all state and national standards for fire suppression and EMS personnel.

We deliver these services 24 hours a day, 365 days IMG_9329a year, with the goal of responding promptly with adequate personnel who are trained and equipped to handle the emergency situation. The number of resources within the department, the training and preparation of field personnel, and the deployment of those resources are important to our mission and are included in our annual planning to ensure our ability to meet both response and quality of service goals.