Show All Answers

1. I have a question about my water bill, who should I call?

For information about your water bill, contact Customer & Utility Services at (972) 941-7105.

2. What is my trash/recycling/bulky waste collection day?

Click here for Collection maps for Garbage, Recycling and Bulky Waste services offered by the City of Plano Environmental Waste Services.

City of Plano Collection Schedules

City of Plano Collection Maps

3. My trash/recycling cart has a crack or a missing wheel. What should I do?

Contact EWS Customer Service at (972) 769-4150 or ewscustomerservice@plano.gov to have it repaired or replaced.

4. How do I schedule a Household Chemical Collection?

Call Environmental Waste Services Customer Service at (972) 769-4150 or click here at least 24 hours prior to your scheduled household chemical collection day. Household chemical collections are scheduled by zip code: 

75025 on Mondays

75023 on Tuesdays

75024 & 75093 on Wednesdays

75074, 75075 & 75094 on Thursdays

You will be instructed to place the items in a box marked "chemicals" at your collection point by 7 a.m., at least two feet from your refuse and recycling containers.

Learn more about Household Chemical Collection

Learn more about hazardous waste disposal.

5. What days of the month and times of day can I currently water my lawn?

Water restriction information.

6. How can I report water waste or a water leak at a City facility?

For Parks and Recreation facilities call (972) 941-7263.
After hours, call (972) 727-1623.

7. I see a neighbor/business watering at the wrong time. How can I report this?

Call (972) 769-4160. After hours, call (972) 727-1623.

8. Why does Plano Fire-Rescue charge an ambulance transport fee to tax-paying citizens?

Ambulance Transport Fees are set by city ordinance and can be found under Chapter 8 of the Code of City Ordinances. The Basic Life Support (BLS) fee for medical care rendered is six hundred ninety dollars ($690); the Advance Life Support (ALS) fee for medical care rendered is seven hundred forty-five dollars ($745); the Advanced Life Support (ALS2) fee for medical care rendered is seven hundred sixty-five dollars ($765). A transportation fee of fifteen dollars ($15) per mile from the incident location to the medical facility will apply to all transports. In addition to the above, when applicable, a $50 medication administration fee and/or a one hundred dollar ($100) non-resident fee will be charged per person per incident. The patient's medical insurance will usually pay this fee which is set in accordance with national ambulance standards. If Plano Fire-Rescue did not charge this fee, this operating cost would have to be funded entirely with tax revenue, resulting in greater taxes for all citizens.

9. Is there a Crime Watch group in my neighborhood?

Call the Crime Prevention Unit at (972) 941-2431.

10. How do I find out how much a traffic ticket will cost?

Call the Municipal Court at (972)941-2199 during business hours on weekdays.

11. How do I file a police report?

Police reports can be filed over the telephone by calling (972) 424-5678.