Show All Answers

1. Who do I call if I have a question about my Plano water bill?

If you have a question about your Plano water bill, call Customer & Utility Services at (972) 941-7105.

2. When is my trash/recycling/bulky waste collection day in Plano?

Visit the City of Plano collection map for Trash, Recycling and Bulky Waste services offered by the City of Plano

City of Plano Collection Schedules

 Opens a New Window. 

3. What do I do if my recycling or trash cart has a crack or broken wheel?

If your trash or recycling cart has a crack or broken wheel, call the Plano Environmental Waste Services Customer Service at (972) 769-4150 or email ewscustomerservice@plano.gov to have it repaired or replaced.

4. How do I schedule a Household Chemical Collection?

To schedule a Household Chemical Collection call Environmental Waste Services Customer Service at (972) 769-4150 or click here to request a household chemical collection at least 24 hours prior to your scheduled household chemical collection day. Household chemical collections are scheduled by zip code: 

75025 on Mondays 

75023 on Tuesdays 

75024 & 75093 on Wednesdays 

75074, 75075 & 75094 on Thursdays 

You will be instructed to place the items in a box marked "chemicals" at your collection point by 7 a.m., at least two feet from your refuse and recycling containers.

Learn more about Household Chemical Collection.

Learn more about hazardous waste disposal.

5. What are the current Plano water restrictions?

Visit the Plano Water Resources page to find current water restriction information

6. How can I report water waste or a water leak at a City of Plano facility?

To report water waste or a water leak at a City of Plano facility, call Parks and Recreation facilities at (972) 941-7263.
After hours, call (972) 727-1623.

7. How do I report a neighbor or business watering at the wrong time in Plano?

To report a neighbor or business watering at the wrong time in Plano, call (972) 769-4160. After hours, call (972) 727-1623.

8. Why does Plano Fire-Rescue charge an ambulance transport fee to tax-paying citizens?

If Plano Fire-Rescue did not charge an ambulance transport fee, this operating cost would have to be funded entirely with tax revenue, resulting in greater taxes for all citizens. Ambulance Transport Fees are set by city ordinance and can be found under Chapter 8 of the Code of City Ordinances.  

9. Is there a Crime Watch group in my neighborhood?

To find out if there is a Crime Watch group in your area, call the Crime Prevention Unit at (972) 941-2431.

10. How do I find out how much a traffic ticket will cost?

To find out how much a traffic ticket will cost, call the Municipal Court at 972-941-2199 during weekday business hours

11. How do I file a police report?

You can file a police reports over the telephone by calling (972) 424-5678.